Please call the pharmacy first to make sure you do not have any refills already pending or waiting for pick up. When you are ready to fill or refill a prescription, keep the following in mind:

• Prescription refills will be filled during office hours.
• Leave a message with the phone nurse containing your name, date of birth, telephone number, prescription name, and pharmacy.
• If you have switched pharmacies or would like to have your prescription sent to a different pharmacy, please provide us with the updated information as soon as possible. We are not responsible if your prescription gets sent to the wrong pharmacy.
• Depending on the type of prescription request and the date of your last visit, you may need to schedule an appointment with us. Our nurse will advise you if this is necessary.
• Please allow up to 48 hours for us to process your refill requests.
• You should call your pharmacy before making the trip to verify they have received and processed your order.